FAQ’s

   

1. Where are you located?

Our main location is in the heart of Downtown Atlanta at the Highland Athletic Club (Yearly). We also have 3 satellite locations during the summer (outdoors) in Downtown Decatur, Grant Park and Buckhead areas.

2. What should I bring to the class?

Towel, Swim Suit, Swim Diaper* (if not potty trained), Goggles and a Great Attitude!

*Please review our Swim Diaper Policy*

3. What should my child eat before swim lessons?

It is recommended that children not eat a large meal before lessons. Beginning swimmers under the age of three (3) should avoid food, (especially dairy products) for 2 or 3 hours prior to their lesson time.

​ 4. What should I do with my child's hair during lessons?

Any hair that can eventually get into the mouth or eyes needs to be either pulled back into a ponytail, braid or put into a swim cap. This is especially helpful for children who are not yet comfortable and want to lift up their hands out of the water to remove the hair from their face and eyes, which will leave them unstable on their backs.

​ 5. What if my child cries or is afraid?

Swimming, like many activities, generates anxiety in some children. This anxiety may be most evident on the first day of lessons. As each week progresses, your child's anxiety level should be less and less evident. Time and consistency is key!

​ 6. When will my child be "drown-proofed"?

There is no such thing as being "drown-proofed." Students are taught how to love and respect the water and are taught to never swim alone.

​ 7. Can my child swim with goggles?

Because children that are new to swimming are learning how to be comfortable with their eyes being open under the water, there will be a mix of goggles on and off throughout the lesson. This is done so that children will not become dependent on goggles and eventually refuse to swim without them. If your child is wearing goggles, please be sure they are well fitted and that your child has spent time learning how to put them on and take them off. This maximizes time spent teaching your child swimming skills vs. time fixing goggles.

8. Will my child be able to swim after a session of lessons?

Every child has a different learning curve. Parents, please remember that the journey from first blowing bubbles to swimming 2 laps can take up to several years. Please be patient and supportive of your child! This is a skill that will last your child a lifetime.

9. I feel like my child is progressing too slowly. What should I do?

It is very important to keep an open line of communication with the instructor if you are not happy with pace of your child's swimming lessons. Plateaus are common - especially when a child faces a hurdle that is difficult for them. Your child will be motivated and guided through these peaks and valleys. It is important for you to not compare your child to other students. Each child learns at his or her own pace. Taking your child swimming and giving them time to practice their skills often assists them in getting over the plateaus. Do not feel frustrated with your child; instead, continue to praise their efforts.

​ 10. Should parents be visible during their child's lesson?

If the child is constantly asking and looking for their parent throughout the lesson, the instructor will have to compete for the child's attention. It is for this reason that it is generally best to have the parent be "out of sight and out of mind" until the child begins to bond with and trust the swimming instructor.

​ 11. Are flotation devices used?

Floatation devices (inner tubes and water wings) are never used to teach your child how to swim. The focus is on teaching the child how to utilize their own bodies in the water. Flotation devices create a false sense of security for the child and do not teach the proper body position for swimming. Flotation devices place children in a vertical position with their feet down. In order for a child to move with ease across the water, their face needs to be in the water which brings their foot to the surface and allows them to propel across the water with ease.

​ 12. What are the cancellations/rescheduling policies?

You can cancel/withdraw from swim lessons NO LATER THAN the 15th of each month by simply filling out the online withdrawal form. It is located at very top of the webpage "WITHDRAWAL FORM".

If you need to miss a class, you are given ONE courtesy make-up class per month. Make-ups must be completed within 30 days of the missed class or they will be forfeited.

​ 13. What are payment options?

Full payment via cash, check, Visa/Mastercard due at time of class enrollment. Each subsequent month is auto-drafted from your card on file on the 20th of each month.

​ 14. What are SWAP's observed holidays?

New Year's Day, Easter Sunday, Mother's Day, Memorial Day Weekend, Father's Day, 4th of July Weekend, Labor Day Weekend, Thanksgiving Holiday, Christmas Holiday.